Overview

Know Who is Responding

There are two critical pieces of information that make up an agencies “resource pool” during an emergency. One is responding data and the other is on‐duty data. These two data points are important because, other than mutual aid resources, they equal the total of your agencies manpower resources during an incident. Responding data consists of those members that are responding to an incident and to what location (i.e. what station/team or if directly to the incident).


How it Works

Each of your agencies stations and/or teams will be assigned a toll-free number. Members will program these numbers into their phone’s speed dial.

Using your agency existing turnout system, members are notified of an incident. If the member is able to respond, he or she will press one button on his or her speed dial. The call last about 5 seconds & automatically disconnects, allowing personnel to focus on safely to the station.

Alternatively, through our FREE smart phone apps, members can simply indicate their response status and ETA by just pressing one button within the app, and bypassing the call-in portion of the system.

At the Station

In your station’s bay, a display monitor will show each responding member’s response data immediately after the member has registered a response.

Commanders, career personnel, and first arriving members will preview the response data to determine when to go en route with emergency apparatus and what apparatus to leave behind for those that will be arriving. In addition, they can determine if sufficient resources are responding and whether additional manpower should be requested, either from another station or from mutual aid agencies.

Depending on the incident, it can be valuable to know what another station or team’s responding resources are. Each station or team can easily view another station or team’s responding data by simply clicking on the station or team. Alternatively, it is possible to view “All Tabs” and see all the station or teams’ resources in one compiled list.

In the Field

Mobile data terminals (MDT), personal computers, tablets, smartphones or any other device that is connected to the internet can be used to view real-time responding data in the field.

Those in the field can preview the response data to determine if sufficient resources are responding and whether additional manpower should be requested.

Know Who is Available

For some agencies, knowing who is available to respond and who is not is valuable information. This information can be used to get a rough idea on who would call in as "responding" should an incident occur. It can also be used for preplanning during high probability periods such as weather related events and high fire danger periods.


How it Works

Each agency can create their own location & position event data to fit their needs for both the available & unavailable grids. An example of an available location might be where the member is at, such as at work. Available events could be all emergency calls, major events, strike teams and or rescue calls.

Changing Status

Members can change their availability status in one of four ways: the smartphone app, calling in from a phone, from a PC, or automatically using the scheduler. The value of a member being able use the smartphone app or to call in from a phone is that it can be done from any location and does not require members to be in front of a personal computer or adjust a duty board at the station. This simple and easy feature will encourage members to regularly keep their status up to date. The scheduler enables members to create their own schedules and their status will automatically change according the schedule.The FFRS application and the mobile web app both allow a member to change their status with just a few clicks.

At Home and in the Field

Mobile data terminals, tablets, smartphones, computers or any other device that is connected to the system can be used to provide real-time members availability data in the field.

Messaging

Forward dispatch messages and send internal notifications through eNotify. Messages can be sent to web browsers, our free smartphone apps, pagers, SMS text, phone calls and emails to your personnel. Any combination of these six message types can be sent for each message all at once. Easily remind your members of upcoming meetings, training, or any other important events through scheduled messages. Members can turn off/on push notifications from the smartphone app anytime, as well as set alert tones for dispatch messages, eNotify messages, thresholds and responder notifications.


Dispatch Notification

FFRS can have the dispatch information sent to you through push notifications, SMS Text, voice messages to phones, as well as to email and pagers or to any other internet connected device. FFRS also posts your current response information right on your FFRS dashboard, so that it is quickly and easily viewable. FFRS can be set to filter the data received from the dispatch center to only display or forward the most relevant data, and to omit any confidential data. The dispatch notification is also a great backup system for areas with "service black spots" and pager shortages.

eNotify Messaging

The FFRS eNotify module is a mass notification system that allows messages to be sent to members by simply typing a message and clicking send. The eNotify module will send out push notifications, SMS Text, voice messages to phones, as well as to email and pagers. In the event of pager outages the eNotify module can be used to quickly alert members of a call through these other means. You can select pre‐configured saved messages and send the message to pre‐configured groups or select individual members on the fly. You can also schedule messages to go out in advance.

Thresholds

FFRS can constantly monitor the state of availability for a tab/station by examining the numbers, skills and ranks of available personnel. If the minimum personnel requirements for sending out an emergency vehicle are 4, for example, 1x Crew leader, 1x Driver and 2x BA operators, then FFRS will determine if that minimum requirement has been met out of those who have said they are available. This status or any change in status may be communicated to the team and/or control center on rules set up by the individual station. If the minimum requirements are not being met then this can also be communicated to all personnel via an alert message. Some personnel who had previously indicated they were not available may choose to change their status.

Additonal Features and Capabilities

Scheduling, reporting, thresholds, mobile apps, responder notification, vehicle status, FFRS SkySync RFID.

Mobile Apps

FFRS subscriptions include FREE iOS™ , Windows™ and Android™ mobile applications. Members can quickly indicate whether, when and where they are responding to any incident, and can easily see who else is responding including ETA. Members can also quickly edit on‐duty rosters, set or modify schedules, and access the eNotify module to send bulk messages via push notification, SMS text, email, pager and phone calls.

Vehicle Status

By pressing one button on the vehicle logged in with the Vehicle Profile the crew leader can quickly indicate when the vehicle is responding, arriving and or available / unavailable for further calls. Tablets, smartphones or any other device that is connected to the internet can also be used to change the vehicle’s status via the FFRS app.

Scheduling

FFRS includess a web‐based scheduling program that enables your members and administrators to view, maintain and update schedules from the web dashboard or mobile apps. Members can easily schedule individual and recurring shifts through a simple to use interface. Even for those station and units which do not schedule duty crews, members can use the web‐based scheduling system to advise their station/unit of their availability or unavailability.

Responder Notifications

The responder notification sends the name, rank, qualification & total number of responders at predefined intervals via push notification, SMS text, pager & email.

Reporting

Reports for response and availability hours, dispatch message reporting, member database export based on the entire agency, tab or individual responder.

Live Radio Streaming

Radio Feeds are based on region. We use already existing radio streams that can be heard from the web dashboard or from the smartphone apps.

Turout Timer

The Turnout Timer provides a visual display of the time elapsed since the call was received at the station.

Audio Alerts

Alert tones can be uploaded and set for when members make status changes and dispatch messages are received.

FFRS SkySync RFID

Members can scan an RFID fob and select arrived, check in, on duty, available and unavailable.

Regional Implementation

Regional Overview and Message Console

All agencies that purchase the FFRS application can give free access to their dispatch center(s). This enables dispatchers to see who is currently on-duty, who is responding, and/or who is available to respond.

Availability and Response

With FFRS, dispatchers know within seconds who will be responding to the station or scene of every emergency dispatch by viewing one simple screen. When not enough responders are en route to their station or scene, stations and teams can be re-dispatched much sooner, saving valuable time. From the Regional Console, dispatchers are able to view real-time information about every station, agency and team within their dispatch territory which utilizes FFRS. With the simple click of a button, they are able to see detailed information regarding who is on duty or available for every station, agency and specialty team, and are able to see details on who is responding to every dispatch. FFRS eliminates the uncertainty of not knowing whether adequate personnel are available or responding to a dispatch. Some dispatch center procedures often result in time being wasted waiting 5 minutes, 8 minutes, 15 minutes, or even longer for responders who may not be coming. When dispatch personnel have real-time information about who is responding, second activations can be issued much earlier than under these procedures. Knowing immediately who is, and who is not, responding to a dispatch enables dispatch personnel to more efficiently dispatch appropriate stations, and to significantly reduce response times.


Communication

Through FFRS, dispatch personnel are also able to send instant messages to every member of every agency within their region that utilizes this system, via email, text message, push notification (smartphone app) and alphanumeric pagers. The members of each agency and team maintain their contact information through their own member profiles, so contact lists are always current and up-to-date. This enables many messages to be communicated to stations and teams "off-air," and eliminates a significant amount of radio traffic. Complete records are automatically maintained of every message sent for future reporting. FFRS messaging system also provides the dispatch center with a fully redundant method of communicating with all of the emergency providers within the region, in the event of any failure of the primary paging system. No new equipment or software is necessary for dispatch centers to utilize this web-based system.


Regional Agencies

Depending on the incident, it can be valuable to know what another agency, station or team’s responding resources are. Each station or team can easily view another station or team’s responding data by simply clicking on the agency, station or team. This can be accomplished through Regional Linking. Another feature of Regional Linking is the ability to create Multi-Agency Members, where a member can belong to several agencies at once and can easily move between the agencies depending on the member’s location, availability, incident severity, etc. This data is read-only and the agency must have agreed to share their member’s response data.